TSD Telematics

TSD Telematics is sold separately. Contact your TSD Sales Representative at sales@tsdweb.com for more information.

ATMS GEN2.0’s Telematics integration adds a new dimension to your fleet management, providing real-time GPS fleet tracking and telematics to save you valuable time and money, so you can:

  • Track your fleet in real-time with GPS tracking to view the exact location of your fleet and recover stolen vehicles
  • Set geographic boundaries so you can receive alerts when units leave your business or enter restricted areas, as well as notify customers
  • Create a faster check-in experience and recoup fuel and mileage costs with precise, automated fuel and mileage tracking on agreements (no need to check the car and manually enter fuel/mileage readings).

To view a tutorial for this topic from the web application, click the Tutorials icon ( ), or TUTORIALS to view a list of available tutorials.

Setup Requirements for Telematics

Prior to using the TSD Telematics on the web and/or mobile app, make sure you do the following:

  1. Complete your onboarding process. You’ll be connecting your vehicles using your manufacturer for vehicle approval, if applicable, your telematics service provider, and ATMS GEN2.0 as your fleet management platform. (The onboarding process may differ based on your telematics provider, and whether you're using direct connect (device-free) or device-based Telematics.)
  2. Verify your fleet information in ATMS GEN2.0. Make sure unit information for your active fleet, such as VIN and license plate, is up-to-date.
  3. Set up to recoup fuel costs and charge for miles / kilometers driven. If you plan to recoup fuel costs, assess your Fuel Charge rates setting. Charge for miles / kilometers with your Per Mile / Kilometer Rate setting, with an option to offer free miles / kilometers if you want to only charge for excessive miles / kilometers driven. Tturn on these charges within your Rate Codes, so accurate charges can be calculated at return.
  4. Grant employees permission to view GPS locations, if applicable. If using the GPS location tracking component of the integration, make sure employee roles have the Access to Map permission to view GPS information, if allowed on the agreement.
  5. Turn on Geofence Breach alerts. The Telematics Hub offers geofencing capabilities to let you set geographic virtual boundaries, or geofences, around an area, so you can be alerted when vehicles leave your lot or otherwise designated service area.
    1. Set up your geofences in the Telematics Hub. See "Geofences".
    2. Make sure Auto texting and emails is turned on for alerts to be texted or emailed.
    3. Turn on Geofence breach types of alerts within the Alerts Hub setting.


      4. Hover to view the full-sized image.

    4. Toggle on types of employee-facing alerts for parking lot and service area geofences within the Geofence Breach Alerts setting. If customer-facing geofence breach alerts are turned on for your location by TSD, you can also use this setting to enable customer-facing alerts for an out-of-area service area geofence within the Geofence Breach Alerts setting.


      5. Hover to view the full-sized image.

Access the Telematics Hub from ATMS GEN2.0

Open the Telematics Hub for your entire fleet via the Telematics Hub button at the top of your screen.

You can also access the Hub for a specific unit:

  • Search for the unit in the Fleet Hub and click MAP.
  • View the unit record and click the Map button on the side panel.
  • Search for an agreement and click MAP; may be unavailable.
  • View an agreement record and click the Map button on the side panel; may be unavailable.

Note: Restrictions may be in place when it comes to viewing certain units, such as those on agreements in certain states or those on agreements without an electronic signature.

Explore the Telematics Hub

The Telematics Hub has a few key areas, all accessible via the menu at the top of your screen:


Hover to view the full-sized image.

  • Alerts contains a real-time notifications about vehicle events, such as service warnings, collision detections, and geofence breaches.
  • The Dashboard contains a snapshot of all vital fleet telematics data all in one place, so you can view a breakdown of geofences, vehicle health alerts, and telematics-related statuses at your current location.


    • Hover to view the full-sized image.

  • The Fleet Map is a live, interactive view of your connected fleet, alongside key information in a grid that you can drill into by clicking a vehicle in the list. As far as the map goes, you can zoom in and out to view specific areas or the entire fleet at glance, and click a vehicle icon to view specific details.


    • Hover to view the full-sized image.

  • The Geofences map is a live, interactive view of your geographic virtual boundaries, or fences. You can create, edit, or delete geofences.


    • Hover to view the full-sized image.

  • Settings lets you define vehicle health alert thresholds, which determine when alerts are generated, as well as map layout. For example, set Low Fuel to 30% if you want an alert when a vehicle’s fuel is 30% full or less.


    • Hover to view the full-sized image.

Alerts

Your Alerts panel displays real-time notifications about vehicle events, such as low fuel / battery, service warnings, collision detections, and geofence breaches.

Note: Define the thresholds for low fuel / battery alerts in your Settings.


Hover to view the full-sized image.

You can filter types of alerts using the alerts settings (), then choose which vehicle and geofence alerts you want to include:

  • Vehicle alerts: Fuel Low, for low fuel / battery alerts
  • Geofence alerts: Vehicle Out, Vehicle In, and Parking Lot geofence breaches (while on an agreement).


Hover to view the full-sized image.

Dashboard

The Dashboard shows you a snapshot of your fleet telematics all in once place.

View a breakdown of geofences, vehicle health alerts, and telematics connectivity statuses. Click a card to access those vehicles on the Fleet map.


Hover to view the full-sized image.

Geofences:

  • Units Outside Service Area
  • Not On Agreement
  • On Agreement
  • Units Inside Parking Lots

Vehicle Health:

  • Battery Critical Low
  • Service Warning
  • Collision Detected
  • Low Fuel
  • Battery Low
  • Approaching Turnback Miles
  • Turnback Miles Reached

Telematics:

  • Enrollment Failed
  • Onboarding in Progress
  • Drive Cycle Required
  • Connected Car
  • Telemetry Stoppage

Fleet Map

Your employee role must have the Access to Map permission to view the locations of fleet. See "Roles & Permissions" for more information.

The Fleet menu brings you to an interactive, live map of your connected fleet, as well as key information in a grid. (You can close this, to view the map in full screen.)

The Map


Hover to view the full-sized image.

On the map, you can:

  • zoom in and out to view specific areas or the entire fleet at glance
  • click a vehicle icon to view specific details
  • expand the legend to understand the Hub's color-coding system for vehicle statuses (green for units currently on an agreement inside your parking lot or service area; black for sitting units inside your parking lot; red for sitting units outside your parking lot or service area; purple for units not reporting telemetry data in the last 3 days).

Note: In order to view a vehicle on the map, prerequisites must be met. ClosedCriteria for GPS tracking

In order to view GPS telematics data for a unit, the following criteria must be met:

  • The unit's Owning Location must be set up for Telematics by TSD, with GPS location tracking allowed.
  • Your employee role must have the Access to Map permission.
  • The unit must not have a status of Removed from Fleet.
  • The unit must not be In Use on certain types of agreements opened in a restricted state that does not allow GPS location tracking, as determined by the Disable GPS Tracking by Agreement Types management setting. If the type of agreement was opened at a location in a restricted state, a message will be displayed upon clicking the MAP button on an agreement or unit record: "Tracking is restricted for this unit."
  • The unit must be paired with a Connected Car device, and Enable Connected Car must be turned on within the unit record. See "TSD Telematics".

The Vehicle Grid


Hover to view the full-sized image.

The grid, which is collapsible, contains a list of vehicles with key information.


Hover to view the full-sized image.

You can:

  • filter the grid to narrow your view by geofences, telemetry status (connected or disconnected vehicles), vehicles inside or outside Parking Lots and/or Service Areas, vehicles on or off agreements, and/or vehicles with warnings
  • hover over the Alerts column value to view the associated alert
  • click the Download button to export the list to a .csv file
  • select a vehicle to drill into more specific details, such as:
    • Year, Make, Model, and VIN
    • Unit Number; click the link to view the unit record
    • Agreement details, if applicable, including Agreement Number and Type; click the agreement number to view the agreement record
    • Status (e.g., On Agreement)
    • Fuel, Odometer
    • Warnings
    • Tire Pressure
    • Turnback Miles
    • Location; click the Attain Address link to view the exact location)
    • Trip History; see "View Trip History"
    • Unit History; see "View Unit History"

This feature is sold separately. Contact your TSD Sales Representative at sales@tsdweb.com for more information.

If you use the Trip History feature, you can view a vehicle’s past trips, whether to track stolen vehicles, make sure employees are not misusing vehicles, or to simply have more visibility into your fleet.

  1. While viewing details for a specific vehicle, click Trip History.
  2. The Trip History panel shows key information about the unit (Unit Number, VIN, and associated Agreement Number, if applicable), as well as history for the past 7 days, by default. You can change this period to today, the last month, or enter a custom date range.
  3. Select a trip to view details (addresses, distance, and duration, as well as Agreement Number associated with the trip, if applicable), or switch your view to search trip history by Agreement Number.

By date range

Hover to view the full-sized image.

By agreement

Hover to view the full-sized image.

View a vehicle’s past trips, whether to track stolen vehicles, make sure employees are not misusing vehicles, or to simply have more visibility into your fleet.

While viewing details for a specific vehicle, click Unit History.


Hover to view the full-sized image.

Whether you're viewing a list of all fleet, or details for a specific vehicle, click Download CSV to export the information you're viewing into a .csv file.

ClosedWhat information is included?

The following columns of information are included in the exported file:

  • TSD#:
  • Location Code
  • Unit Number
  • VIN
  • Agreement
  • Geofence
  • Last Update
  • Make
  • Year
  • Model
  • Coordinates
  • Fuel/Batt.
  • Odometer
  • Turnback Miles
  • Status

Geofences


Hover to view the full-sized image.

Geofencing capabilities let you set geographic virtual boundaries, or fences, around an area so you can be alerted when vehicles leave the lot or enter restricted locations (e.g., exiting states or the U.S.).

When you first open the Telematics Hub, geofences are outlined. Hover your cursor over a boundary to view the name and purpose of the geofence.

  1. Click the geofences menu.
  2. Click Add a Geofence.
  3. Enter a name for the geofence, select a type (e.g., Custom or Premade), purpose (to outline a Parking Lot or Service Area), and geofence shape, radius in miles (if you chose a circular shape), and color. You also have the option of searching an address to pinpoint the area for which you want to create a boundary (e.g., a parking lot).
  4. Click Create.

You can turn on alerts so you can be notified when a unit leaves a geofenced area. See "Alerts" for more information.


Hover to view the full-sized image.

On the Geofences tab, click the geofence. Three tabs are available:

  1. Details tab, to view geofence details.
  2. Vehicles tab, to view vehicles located within the geofence boundaries.
  3. Alerts tab, to view geofence and vehicle-related alerts.
  1. If viewing the location and details for a single unit, click the back arrow in the details pane on the right.
  2. Click the Geofences tab. Any geofences you've set up listed and displayed on the map.
  3. Click the ellipses icon () next to the geofence and choose Edit Geofence or Delete Geofence.

Setup Requirements for employee geofence breach alerts:Closed

  1. Auto texting and emails must be turned on, if you plan to have these alerts sent to employees as texts / emails.
  2. Turn on Geofence breach types of alerts within the Alerts Hub setting.
  3. Toggle on types of alerts for parking lot and service area geofences within the Geofence Breach Alerts setting.

View geofence alerts in your ATMS GEN2.0 Alerts Panel, email, and/or text message, depending on how you've set them up.


Sample emailed alert
Hover to view the full-sized image.

Note: The Telematics Hub and Agreement # links in the emailed alert require you to be signed into the application.

Geofence breaches are logged in the unit history, accessible via the History button on the side panel of a unit record. See "Unit History (Event Logging)" for more information.

Setup Requirements for customer geofence breach alerts:Closed

  1. TSD must first turn on this feature. Contact TSD Support at support@tsdweb.com for assistance.
  2. Auto texting and emails must be turned on, so texts / emails can be sent to the customer.
  3. Turn on Geofence breach types of alerts within the Alerts Hub setting.
  4. Turn on customer-facing alerts for an out-of-area geofence within the Geofence Breach Alerts setting.

You can automatically notify customers when their vehicle exits a designated geofence, giving you a way to alert your customers about out-of-area usage that may incur additional charges, without relying on catching the alert manually.

Alerts are sent via email and text to the primary and additional drivers on the agreement, regardless of whether the customer has opted to received texts or emails.

"Warning: You have left an allowed range for your vehicle and may incur charges. Contact [dealer name] at [dealer phone]."

When a vehicle on an agreement exits a geofence, a blue Messages banner will be displayed at the top of the agreement: "Unit [#] exited [Geofence Name] on [mm/dd/yyyy] at [time]."

Geofence exit events are logged in the agreement history, accessible via the History button on the side panel of the record. See "Agreement History (Event Logging)" for more information.

TSD Support FAQs about Customer Geofence Alerts:

Searches

Use the Search bar in the upper left corner of the Telematics Hub to quickly locate a specific vehicle or geofence.

Use the filters () to refine your search by Make, Model, Year, Trim, Color, and/or Odometer reading.


Hover to view the full-sized image.

Settings

Use Settings to manage your preferences. You can define the following:

  • Vehicle health alert thresholds. These determine when alerts are generated:
    • Turnback Miles Buffer (in miles)
    • Low Fuel Level (%): When a vehicle's fuel is a certain percentage full or less.
    • Low Battery Level (%): When a vehicle's battery level is a certain percentage charged or less.
    • Critical Battery Level (%). When a vehicle's battery level is a certain percentage charged or less.


    Hover to view the full-sized image.

  • Map Layout: Choose whether you want the silver map or colored map.


    • Hover to view the full-sized image.

Viewing Telematics in ATMS GEN2.0

Note: In order to view fuel and mileage in ATMS GEN2.0, prerequisites must be met. ClosedCriteria to view a unit's fuel and mileage:

In order to view fuel and mileage telematics data for a unit, the following criteria must be met:

  • The unit's Owning Location must be set up for Connected Car Integration, by TSD Support.
  • The unit must be paired with a Connected Car device, and Enable Connected Car must be turned on in the unit record.
  • The unit must active in the fleet and cannot have any of the following statuses: Removed from Fleet, Pending Import Details, Recall, or Turnback Reached.
  • If BMW Key Reader integration with KAI is in use, the Prioritize Key Reader Data indicator option is not selected within the BMW Key Reader Configuration management setting. If Prioritize Key Reader Data with turned on, KAI key reader data will be used for a unit's fuel and mileage on agreements, instead of a Connected Car telematics device. See "Key Reader Integration" for more information.

Precise, automated fuel and mileage tracking lets you recoup fuel costs, charge for miles driven, and streamline the agreement process (no need to check the car and manually enter fuel/mileage readings).

Make sure your unit records have the correct Fuel Capacity or tank size, so ATMS GEN2.0 can accurately calculate fuel levels.

A unit's latest mileage and fuel1 are filled in automatically when you do any of the following on the web or mobile app:

  • View or edit a unit record. The Last Communication on a unit record displays the last date and time this information was received by the telematics device (Telematics ID). If ATMS GEN2.0 is having trouble connecting to the device, the following is displayed in Messages at the top of the record: "Failed to connect to Connected Car device in unit [Unit Number], please check the device."
  • Assign a unit. Data is filled in at open or during an exchange.
  • Return a unit. Data is filled in at close or during an exchange

You can edit these fields, if necessary. If no data is found, these fields will be blank.

The fuel level percentage is rounded to the closest Fuel Level, Fuel Level In, or Fuel Level Out option in ATMS GEN2.0. For example, if the fuel level is calculated to be 52%, it will be rounded down to 0.50 (half a tank). If 70%, it will be rounded up to 0.75 (3/4 tank).

An active unit is considered a "Connected Car" when it has a Connected Car device, if using dongle-based telematics, or if it is enrolled in direct connect Telematics. Connected Cars enrolled in Telematics have the Enable Connected Car toggle turned on in the unit record. Connected Car units, and agreements with Connected Cars assigned, have an additional tag () next to the status on the record, so they're easy to find. You can access these records in one of two ways:

  • Operations Dashboard ( ). Click the Connected Car status tile on the Fleet Operations dashboard to view active units in the fleet that are currently enrolled or pending enrollment in TSD Telematics, sorted by those that are pending enrollment first.

  • Fleet Hub or Agreement Hub. Click the Connected Car search filter check box on the left panel.