Enable Customer Automobile Inspections (Delivery and Collection Setting)

This setting is only available for locations using Delivery and Collection integration with TSD. Contact your TSD Sales Representative at sales@tsdweb.com for more information. See "Delivery and Collection with TSD" for more information about this feature.

Customer automobile inspections are a common practice during Delivery and Collection to ensure transparency and address any concerns or issues about the condition of the vehicle while it is in the possession of the dealership.

To promote customer satisfaction and ensure a fair and transparent experience for both parties, turn on the Enable Customer Automobile Inspections setting to allow customer automobile inspections on appointments and agreements. When enabled, you'll find a Perform Inspection button in the Add Customer Automobile section of the appointment or agreement, after you add or select a customer automobile. (Customer automobile inspections can be performed on any appointment or agreement, regardless of whether it is marked for Delivery or Collection.)

Note: For customer automobile inspections on the mobile app, an integration with the Record360 property inspection and documentation application is required. If your location doesn't have Record360 integration, a message is displayed when attempting to perform an inspection: "Record 360 is required to create a Customer Automobile Inspection." See "Record360 Integration" for more information.