Driver's License Information (Number, State, and Expiration Date) (Customer record, Appointment, Agreement)

Our mobile app offers driver's license scanning for a quick and accurate open process. See "Opening Agreements on the Mobile App" for more information.

The customer’s driver’s license information consists of the following:

  • Driver's License Number (e.g., 987987987).
  • Expiration Date (e.g., 09/16/2025). When a new agreement is created, the driver's license expiration date is not carried over from the customer's record or appointment, unless the agreement is being opened from an Expedited Appointment in which a customer has submitted this information.
  • Country (e.g., U.S.). By default, the Country of your location in the Admin Hub is used as the default country.
  • State or region (e.g., Massachusetts).
  • Check for suspended or revoked license: Depending on your manufacturer, you must choose the Yes or No option on agreements confirm the driver's license is not suspended or revoked: "Has Customer Confirmed That License Is Not Suspended Or Revoked?"

    • TSD Internal Note: This question is displayed for locations with OEM Groups listed in the DriverLicenseCheckOEM appsetting.

Note: Duplicate driver's license checks: Every time you enter or update a Driver's License Number, State or region, and Date of Birth on a new appointment or agreement, the application checks to make sure a customer with matching information doesn't already exist in the system. If a record is found, a message is displayed with the existing customer's name and the option to USE EXISTING CUSTOMER, or CANCEL to clear the driver's license number and enter a new one.