System Requirements & Supported Devices

System Requirements

Customers are responsible for adhering to current system requirements throughout the life of their SaaS (Software as a Service) agreement.

  1. Internet access. High-speed internet access is required.
  2. Printer. We recommend you use a duplex printer for printing agreements; your printer must be supported by your operating system. For printing from the iOS mobile app, an AirPrint-compatible printer and a Wi-Fi access point is required. See http://support.apple.com/kb/ht4356 for a list of AirPrint-compatible printers.
  3. Operating System.Customers are responsible for continuing to use only manufacturer-supported versions of operating systems.
    • For the TSD DEALER web experience on a PC, the current version of Windows (or one version prior) are supported.
    • For the TSD DEALER web experience with a mobile device, one of the following is required:
      • an Apple device and the current iOS version (or one version prior)
      • an Android device running the current Android version (or one version prior)
  4. Browsers. For the TSD DEALER web experience, the latest browser versions are supported: Google Chrome, Mozilla Firefox, and Microsoft Edge Chromium. See "Browser Settings" for more information.

Supported Devices and Peripherals

Mobile Devices

For accessing the web version of TSD DEALER:

  • Apple device (such as an iPhone or iPad), running the current iOS version (or one version prior)
  • Android device, running the current Android version (or one version prior)

For accessing the mobile app:

  • Apple device (such as an iPhone or iPad), running the current iOS version (or one version prior)
  • Android device (such as a tablet or smart phone), running the current Android version (or one version prior)

Card Devices (for use with the web)

For locations with Credit Card and Payment Processing, the following devices are supported for capturing card tokens to be used for payment:

  • CenPOS:
    • Verifone MX 915 Pin Pad Terminal

Card Readers (for use with the mobile app)

For locations with TSD Payments, depending on your provider, the following card reader devices are supported with the mobile app for capturing card tokens to be used for payment:

  • TSD Payments provided by CenPOS:
    • ingenico ICMP mobile card reader
  • TSD Payments provided by Stripe:
    • Stripe Reader M2 mobile card reader; this device uses Bluetooth LE to connect to a paired mobile device.

      • How to pair a Stripe Reader M2 with your mobile device and install firmware updates:Closed

      1. Make sure you've allowed Bluetooth to use the card reader.
      2. After Bluetooth access is allowed, make sure the card reader device is powered on, charged to more than 50%, and in range to your mobile device.
      3. Log into the mobile app and navigate to Settings () > PAIR BBPOS READER. (A Pair BBPOS option is also available during the mobile open process.)
      4. If a card reader device is already paired and connected, the app displays a message: "Are you sure you want to pair another device? Current device will be disconnected." Tap OK to continue pairing another device.

      5. On the Pair Reader dialog, choose the Device ID of the card reader.

      6. The system first checks whether a firmware update is available for the device, and whether the update is required or optional.
        • If required, the update will begin installation automatically.
        • If optional, an Optional Update message is displayed: "There's an update for this reader device's firmware from [Version] to the [Latest Version]. It should take approximately 1 to 2 minutes. Do you wish to update?" Tap Yes to continue updating the device, or No to return to the agreement without updating the device at this time. Note that the update may become required in the future.

      7. If performing a firmware update, the update may take 1 to 2 minutes. The card reader's LED light next to the power button rapidly flashes blue and orange when it begins installing a software update. A message is displayed when the firmware update is successful. When the card reader is ready to use, the LED light will return to a slow blinking blue light.

      8. If pairing is successful, the Device ID of the connected chip reader is also displayed below the Charges grid. You can now use the device to take payments.
  • TSD Payments provided by Clutch:
    • BBPOS Chipper 2X BT mobile card reader; this device uses Bluetooth LE to connect to a paired iOS mobile device.

      • How to pair a BBPOS Chipper 2X BT mobile card reader with your mobile device and install firmware updates:Closed

      1. Make sure you've allowed Bluetooth to use the card reader.
      2. After Bluetooth access is allowed, make sure the card reader device is powered on, charged to more than 50%, and in range to your mobile device.
      3. Log into the mobile app and navigate to Settings () > PAIR BBPOS READER. (A Pair BBPOS option is also available during the mobile open process.)
      4. If a card reader device is already paired and connected, the app displays a message: "Are you sure you want to pair another device? Current device will be disconnected." Tap OK to continue pairing another device.

      5. On the Pair Reader dialog, choose the Device ID of the card reader.

      6. The system first checks whether a firmware update is available for the device, and whether the update is required or optional.
        • If required, the update will begin installation automatically.
        • If optional, an Optional Update message is displayed: "There's an update for this reader device's firmware from [Version] to the [Latest Version]. It should take approximately 1 to 2 minutes. Do you wish to update?" Tap Yes to continue updating the device, or No to return to the agreement without updating the device at this time. Note that the update may become required in the future.

      7. If performing a firmware update, the update may take 1 to 2 minutes. The card reader's LED light next to the power button rapidly flashes blue and orange when it begins installing a software update. A message is displayed when the firmware update is successful. When the card reader is ready to use, the LED light will return to a slow blinking blue light.

      8. If pairing is successful, the Device ID of the connected chip reader is also displayed below the Charges grid. You can now use the device to take payments.