Delivery and Collection: an Overview

TSD DEALER's Delivery and Collection integration helps you meet your customers' needs by bringing your dealership to their driveway, facilitating a process of delivering a unit and picking up a customer's vehicle for service, then collecting the loaner unit when the repair is complete.

Key Benefits

Reduce wait times and improve Customer Service Index (CSI). Customers see great value in delivery and collection. Think of the ones with young children, elderly family members, or difficult work schedules. Delivery and collection makes it possible to get service done quicker.
Minimize unnecessary face-to-face interactions. The pandemic opened the door for the contactless experience, and it's here to stay. You can keep your customers informed about their delivery and collection with automatic texting and emailing, capture electronic or contactless signatures, email agreement forms, and more.
Increase revenue. Charge fees for deliveries and collections (with a partner integration with TSD).

Key Features

Depending on your provider of the integration, or whether you are using the no-partner version, different features may be available to assist with your delivery and collection process.

Delivery and Collection with TSD

Delivery and Collection with TSD is a paid module. Contact your TSD Sales Representative at sales@tsdweb.com for more information.

Set up drivers, fees, appointment caps, and more. Use the Delivery and Collection tab on the Admin Hub for the necessary setups and additional options, including designating employees as drivers, setting up fees, capping appointments, and more. See "Delivery and Collection Setup" for more information.
Keep customers informed with emails and texts. Send customers automated texts and emails when drivers are on the way and when they've arrived, so they know what to expect.
Have drivers use the fool-proof interactive trip checklist. Drivers using the mobile app can use the trip checklist to assist them through the delivery and collection process, from notifying customers when they are en route and have arrived, to updating vehicle information at the destination, to collecting a signature.
Pre-Deliver ahead of time. You can complete the agreement process ahead of delivery or collection, and have updated unit information and a signature be submitted after the delivery is complete, either by the driver using the mobile app or back at the location.
Track delivery and collections and driver availability. The Delivery and Collection tab on your Home page is your one-stop-shop for all things Delivery and Collection, including viewing statuses and access records from the Dashboard, viewing a calendar of driver availability, searching for and viewing deliveries and collections, creating agreements from appointments, editing records, and more. See "Delivery and Collection Hub" for more information.
Run reports. Run a pre-defined Delivery and Collection report or build your own custom report from scratch using the Report Builder, and include the Delivery and Collection-related columns that fit your needs.

Jump to the Help topic and learn more.

Delivery and Collection With a Partner

Have delivery and collection appointments booked through your web scheduler. It makes for a quick and painless open agreement process, where you can edit delivery and collection information, if needed.
View addresses on a map. You can easily view a delivery or collection location and directions on a map.
Easy tracking. We make deliveries and collections easy to spot in your search hubs and dashboards so you can view and edit these appointments and agreements, and close agreements when the delivery and collection is complete and the unit is returned.
Send agreements to your provider's app for signature. Once the provider obtains a customer signature, the signed agreement form PDF is saved to the agreement.
Keep customers informed with emails and texts. Send automated texts and emails when they've booked an appointment and to send agreement forms.

Jump to the Help topic and learn more.

Delivery and Collection Without a Partner

Add delivery and collection addresses and times to appointments and agreements. We make these types of records easy to spot in your search hubs and dashboards.
View addresses on a map. You can easily view a delivery or collection location and directions on a map.
Easy tracking. We make deliveries and collections easy to spot in your search hubs and dashboards so you can view and edit these appointments and agreements, and close agreements when the delivery and collection is complete and the unit is returned.
Keep customers informed with emails and texts. Send automated texts and emails when they've booked an appointment, to collect a signature, and to send agreement forms.

Jump to the Help topic and learn more.