Contacting TSD Support

TSD Support hours are Monday - Friday 8AM - 7PM ET; for non-critical questions and concerns, call (978) 296-6187 or email support@tsdweb.com.

For critical issues, call TSD's 24/7 Critical Support line at (978) 296-6187 and wait through all prompts.

TSD's 24/7 Critical Support Services

For critical issues (defined below), call TSD's 24/7 Critical Support line at (978) 296-6187 and wait through all prompts. When calling after-hours support, please have the following information ready to expedite service:

1. Your TSD Number. Your TSD account number verifies your eligibility for after-hours support. You can find this, along with your Dealer Number, at the top of your TSD DEALER screen, under the Locations list.
2. Issue Classification: Our answering service will confirm your eligibility for support, and direct your call to a Support representative. Should your issue not fall into the critical category, TSD Support will be pleased to assist you during our regular office hours.

What is a "Critical Issue"?

A "Critical Issue" is on in which more than 50% of the workstations at a location: are unable to save when opening an agreement are unable to save when closing an agreement are unable to print an agreement are unable to process credit cards are unable to save a new appointment