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Best Practices: TSD Connect (Credit Card Processing for Rates, Fuel and Tolls)
With TSD Connect, you can:
- securely capture credit cards to charge customers for your daily rates and fuel, as well as toll violations.
- track a unit's location, fuel, and mileage, and use this information to recoup fuel costs with credit card and payment processing.
- automate your toll process for your customers and your employees.
TSD Charging: Credit Card and Payment Processing
Fill in required credit card information fields. When capturing a credit card, the First Name, Last Name, Country, Address, City/Town, State, Card Number, Expiration (MM/YY), CVC and Zip Code are all required. (When Toll Processing is also enabled, the customer's email address is required to save a customer record, appointment, and agreement.)
Keep customers informed. You, the merchant, must disclose initial pre-authorized and charged amounts and fees to cardholders.
If a card is declined, do not attempt additional charges. Doing so will flag the processor and you may incur increased processing fees. Additionally, these repeated attempts to authorize a declined card may create bank-initiated chargebacks. Refer to the card issuers' websites for recommendations on avoiding chargebacks.
Additional charges on the same card may be taken automatically on the same agreement for toll charges. With toll processing, the customer's credit card is charged for any toll charges incurred on the agreement, ten (10) days after the agreement is closed. Additional charges on the same card may be taken automatically on the same agreement for any additional tolls, as applicable.
TSD Toll Connect: Toll Processing
Train employees on TSD Connect. For questions about toll training, email TSD Support at support@tsdweb.com. TSD offers online training tutorials right in the application. Click from the top menu in the application.
Prepare units. Make sure VINs and License Plates are accurate so units are properly registered with the toll authority and so toll violations are correctly billed to the customer’s card (instead of the dealership’s card).
Capture credit cards when opening agreements, if you choose to bill for toll charges. When capturing a credit card, the First Name, Last Name, Country, Address, City/Town, State, Card Number, Expiration (MM/YY), CVC and Zip Code are all required. When Toll Processing is also enabled, the customer's email address is required to save a customer record, appointment, and agreement.
Close agreements in a timely manner, if you are processing credit cards and taking payments for toll charges.
Manage your toll transponders.
- Keep unused toll transponders in a safe location.
- Update unit records as you remove and add transponders.
- If toll transponders are lost, stolen, or damaged, contact the TSD Business Office at businessoffice@tsdweb.com and CC TSD Support at support@tsdweb.com. Additional fees will apply. The dealer is responsible for all toll violations incurred until a transponder is reported lost, stolen, or damaged. Toll transponders can take up to 5 business days to arrive at your location. We recommend you order transponders at least 2 weeks prior to receiving new units.
TSD Connect reports
- Closed Contract Accounting. Run this report to view a breakdown of all charges, payments, refunds, and toll violations for closed agreements.
- Dealer Credit Card Reconciliation Report.Run the Dealer Credit Card Reconciliation report to view instances in which the customer’s credit card was declined and charges were billed to the dealer’s credit card, as well as additional fees described in your TSD Connect sign-up agreement.
- Violations Summary Report. . Run the Violations Summary to view and export last month's violation information invoiced to your location and your customers, as well as chargeback fees billed to your location as a result of a customer dispute. This will help you stay on top of reconciling invoices and researching individual toll violations and chargebacks.
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